Arrow Roofing

They did an excellent job on the repair on my roof. It was done in less then 2 hours.

The arrow roofing guys are very professional and took their time to give us the estimate for the work we needed. Although their schedules can change a little bit it was not a problem for them to come the day after we originally scheduled. They do excellent work and are very friendly and professional.

Charlie Ponter and the team at Arrow Roofing have always given me excellent service. They reroofed two of my homes and did a tie-in on a 2020 remodeling project. During a recent buyers inspectors incorrect assessment, Charlie verified that flashing was correctly installed and there was no history of leaks or any evidence of owners repairs. His many decades of roofing installation and insurance claims assessments gave me the peace of mind he knows his trade perfectly. I highly recommend Arrow Roofing for any type of roofing installations or other issues.

I am posting this unfortunate episode about my experience with Arrow Roofing as a "public service" to hopefully prevent any of you from making the same mistakes that I made.

My wife and I, retired senior citizens, recently purchased a home and moved from Oregon to Prescott Arizona. While the home was in escrow, I contracted with Arrow Roofing to put a new roof on the home we were purchasing. Our home adjoins to the garage and as the garage roof is newer, it was not in need of replacement so the sales person from Arrow Roofing was told explicitly that the color of the new shingles needed to match the shingles on the garage roof. He assured us via our realtor that it "would not be a problem." Even though the quote from Arrow Roofing was around $5,000 higher than a competent competitor's bid, we chose to go with Arrow Roofing because they were highly recommended and we were led to believe they were a high quality company. I don't mind paying a little more to know that I am getting a quality product. Unfortunately when Arrow Roofing put on the roof, it was clear that it did not match the garage roof at all. It is starkly different in color and texture. Believing that I had been purposely misled, I filed a complaint with the Arizona Registrar of Contractors. How disappointed I was to learn that I did not have a case, apparently and simply because the contract made no explicit guarantee of a color match. So now we have two adjoining roofs that don't match and I am told there is nothing that I can do about it, short of replacing the perfectly good garage roof.

When the owner of Arrow Roofing met with me and the representative from the ROC, he told me that I signed the contract and it was my responsibility to ensure that the new shingles matched the ones on the garage (despite the fact that I was never shown what the new shingles looked like and I was living over 1,200 miles away at the time). Was he legally right? Perhaps yes, but I am not a lawyer.

So now let me get to the valuable lessons I learned from this debacle, so that hopefully you will not make the same dumb mistakes that I did. And, please do not take what I have written to be singling out a particular vendor. It could be that this was just an anomaly for this particular vendor, but the general lessons remain the same.

1. Do not accept anything a company representative promises you unless you get in writing exactly what he/she stated REGARDLESS of any verbal promises.
2. Carefully read their contract and do not sign it unless it accurately reflects everything you verbally agreed to verbally with the sales person. I'm not saying not to believe what a sales person promises. I am just saying "get it in writing."

If you have youngins, pass this lesson on to them. All learning does not have to come from direct experience.

The entire Arrow Roofing crew did a GREAT job installing our new roof! From the Account Rep Greg, to Rich, to Lexi, to the installation crew, everyone was top notch! Thanks for a professional job!
Evy & Lynn Green
915 N Mountain Hollow Court
Prescott, AZ 86301

All the employees at Arrow Roofing are super nice and knowledgeable. Once the product came in to repair our roof they wasted no time in sending out a crew to fix it.

And outstanding company good service and done an excellent job pretty good size roof for all the work they did I would highly recommend them.

Excellent work done by Middleton and the Arrow Roofing crew. Very knowledgeable about the industry and walked us through next steps with great communication and efficiency. Would recommend to anyone needing a roofing assessment. Honest and reliable

Could not be happier with my new roof.
They even came back the next day to look for nails!

Thanks to Rich and the crew for installing a brand new roof on our home and garage in Chino Valley. They were knowledgeable, fast and cleaned up very well. We were so pleased we asked them to patch our cabin roof in Groom Creek and will use them when we need that one replaced.